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TMC
2008
164views more  TMC 2008»
13 years 8 months ago
Coupons: A Multilevel Incentive Scheme for Information Dissemination in Mobile Networks
Integrating mobile computing and localized user interaction into the Internet requires more than simply overcoming pure routing challenges. Apart from issues such as intermittent c...
Anargyros Garyfalos, Kevin C. Almeroth
PVLDB
2008
137views more  PVLDB 2008»
13 years 8 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
TSMC
2010
13 years 3 months ago
Influencing Agent Group Behavior by Adjusting Cultural Trait Values
Social reasoning and norms among individuals that share cultural traits are largely fashioned by those traits. We have explored predominant sociological and cultural traits. We off...
Gaurav Tuli, Henry Hexmoor
CHI
2009
ACM
14 years 9 months ago
Understanding, scoping and defining user experience: a survey approach
Despite the growing interest in user experience (UX), it has been hard to gain a common agreement on the nature and scope of UX. In this paper, we report a survey that gathered th...
Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, ...
CHI
2006
ACM
14 years 9 months ago
Multi-channel consumer behavior: online and offline travel preparations
Elaborating on the first stage in the User-Centered Design (UCD) process, understanding the user, this study questions whether it is sufficient to look at the use of interactive s...
Geke van Dijk, Shailey Minocha, Angus Laing