2 search results - page 1 / 1 » Group CRM: a new telecom CRM framework from social network p... |
CIKM
2009
Springer
14 years 5 months ago
2009
Springer
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
IS
2007
13 years 10 months ago
2007
Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...