Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Comparison and data analysis to the similarity measures and entropy for fuzzy sets are studied. The distance proportional value between the fuzzy set and the corresponding crisp se...
The tragic events of September 11th have caused drastic effects on many aspects of society. Academics in the fields of computational and information science have been called upon ...
This paper takes an overview of the web mining concept and how it can be useful and beneficial to the business improvement by facilitating its applications in various areas over t...
To date, higher educational organizations are placed in a very high competitive environment. To remain competitive, one approach is to tackle the student and administration challen...