This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
In this paper, we draw on evidence from a case study to explore how to enable organizational creativity within a centralised information system. We argue that, even if the project...
As society enters the twenty-first century there is a growing realization that information technology (IT) is heavily influencing organizational structures [1]. One such structure...
Peer production systems rely on users to self-select appropriate tasks and “scratch their personal itch”. However, many such systems require significant maintenance work, whic...
Aniket Kittur, Bryan A. Pendleton, Robert E. Kraut