“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
In this paper we introduce the idea of organizing systems. Through a number of examples from an ongoing ethnographic study of family life, we suggest that organizing systems come ...
Most experiments with participative design are with small scale, stand alone and not very strategic applications of ICT in organizations. However, modern ICT applications are incr...
Academics and industry professionals alike have long been interested in developing a nuanced and empirically sound typography of online gamers. Designers and engineers are aware o...
Purchasing decisions are often strongly influenced by people who the consumer knows and trusts. Moreover, many online shoppers tend to wait for the opinions of early adopters befo...