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CSCW
2004
ACM
14 years 2 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
DCG
2008
93views more  DCG 2008»
13 years 8 months ago
Odd Crossing Number and Crossing Number Are Not the Same
The crossing number of a graph is the minimum number of edge intersections in a plane drawing of a graph, where each intersection is counted separately. If instead we count the nu...
Michael J. Pelsmajer, Marcus Schaefer, Daniel Stef...
IJMMS
2007
132views more  IJMMS 2007»
13 years 8 months ago
How emotion is made and measured
How we design and evaluate for emotions depends crucially on what we take emotions to be. In affective computing, affect is often taken to be another kind of information - discret...
Kirsten Boehner, Rogério de Paula, Paul Dou...
AVI
2006
13 years 10 months ago
Just how dense are dense graphs in the real world?: a methodological note
This methodological note focuses on the edge density of real world examples of networks. The edge density is a parameter of interest typically when putting up user studies in an e...
Guy Melançon
CE
2007
99views more  CE 2007»
13 years 8 months ago
Self-organising navigational support in lifelong learning: How predecessors can lead the way
Increased flexibility and modularisation in higher education complicates the process of learners finding their way through the offerings of higher education institutions. In lifel...
José Janssen, Colin Tattersall, Wim Waterin...