Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...
Patients do considerable information work. Technologies that help patients manage health information so they can play active roles in their health-care, such as personal health re...
Predrag V. Klasnja, Andrea Civan-Hartzler, Kenton ...
Future homes will be populated with large numbers of robots with diverse functionalities, ranging from chore robots to elder care robots to entertainment robots. While household r...
Tamara Denning, Cynthia Matuszek, Karl Koscher, Jo...
This paper presents a descriptive account of the social practices surrounding the iTunes music sharing of 13 participants in one organizational setting. Specifically, we character...
Amy Voida, Rebecca E. Grinter, Nicolas Ducheneaut,...
Heuristics have become an accepted and widely used adjunct method of usability evaluation in Internet and software development. This report introduces Heuristic Evaluation for Pla...