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HICSS
2003
IEEE
125views Biometrics» more  HICSS 2003»
14 years 28 days ago
Applying a Layered Policy Model to IP Based Voice Services
Traditionally, specific telecommunications services were essentially confined to certain types of networks; e.g., television over broadcast networks or cable and voice service ove...
Douglas C. Sicker
NSDI
2010
13 years 9 months ago
Volley: Automated Data Placement for Geo-Distributed Cloud Services
: As cloud services grow to span more and more globally distributed datacenters, there is an increasingly urgent need for automated mechanisms to place application data across thes...
Sharad Agarwal, John Dunagan, Navendu Jain, Stefan...
MKWI
2008
190views Business» more  MKWI 2008»
13 years 9 months ago
Partial Matchmaking for complex Product and Service Descriptions
: Matchmaking between offers and requests is an essential mechanism in electronic market places. Description Logics have been proposed as a appropriate framework for representing o...
Heiner Stuckenschmidt, Martin Kolb
MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
FASE
2008
Springer
13 years 9 months ago
A Formal Framework for Developing Adaptable Service-Based Applications
Web services are open, interoperable, easy to integrate and reuse, and are extensively used in many application domains. Research and best practices have produced excellent support...
Leen Lambers, Leonardo Mariani, Hartmut Ehrig, Mau...