Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
: Service Oriented Architecture (SOA) is an emerging style of software architectures to reuse and integrate existing systems for designing new applications. Each application is des...
The globalization of software development helps to reduce business cost by outsourcing software design and development tasks. However, it also poses new challenges on the collabor...
Jing Dong, Sheng Yang, Dushyant S. Lad, Yongtao Su...
GeneSyS is an IST project (IST-2001-34162) developing a new generic middleware for supervising distributed systems at different levels such as Application, Network, System. The pr...
In convergence telecommunication environment, Business Agility plays very important role in the OSS(Operation Support System) when telco provide new merged services to customer on ...
Young-Wook Woo, Daniel W. Hong, Seong-Il Kim, Byun...