Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Our research deals with the design of a training system to support decision-making in the preparation and the management of maintenance interventions in high-risk industries namely...
Lydie Edward, Domitile Lourdeaux, Jean-Paul A. Bar...
Abstract. The design and management of firewall ACLs is a very hard and error-prone task. Part of this complexity comes from the fact that each firewall platform has its own low-le...
The workflow models have been essentially operation-centric for many years, ignoring almost completely the data aspects. Recently, a new paradigm of data-centric workflows, call...
Bogdan Marinoiu, Serge Abiteboul, Pierre Bourhis, ...
Ever-changing production campaigns complicate the management of recovery and treatment options for unavoidable effluents at pharmaceutical plants. Each campaign produces large amo...
Aninda Chakraborty, Andres Malcolm, Richard D. Col...