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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
IJVR
2008
140views more  IJVR 2008»
13 years 7 months ago
Modelling Autonomous Virtual Agent Behaviours in a Virtual Environment for Risk
Our research deals with the design of a training system to support decision-making in the preparation and the management of maintenance interventions in high-risk industries namely...
Lydie Edward, Domitile Lourdeaux, Jean-Paul A. Bar...
ICCSA
2009
Springer
14 years 2 months ago
MDA-Based Framework for Automatic Generation of Consistent Firewall ACLs with NAT
Abstract. The design and management of firewall ACLs is a very hard and error-prone task. Part of this complexity comes from the fact that each firewall platform has its own low-le...
Sergio Pozo, A. J. Varela-Vaca, Rafael M. Gasca
PVLDB
2010
129views more  PVLDB 2010»
13 years 6 months ago
AXART - Enabling Collaborative Work with AXML Artifacts
The workflow models have been essentially operation-centric for many years, ignoring almost completely the data aspects. Recently, a new paradigm of data-centric workflows, call...
Bogdan Marinoiu, Serge Abiteboul, Pierre Bourhis, ...
CCE
2004
13 years 7 months ago
Optimal waste reduction and investment planning under uncertainty
Ever-changing production campaigns complicate the management of recovery and treatment options for unavoidable effluents at pharmaceutical plants. Each campaign produces large amo...
Aninda Chakraborty, Andres Malcolm, Richard D. Col...