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» Identifying Contingency Requirements Using Obstacle Analysis
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CIMCA
2005
IEEE
13 years 9 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
JNW
2008
112views more  JNW 2008»
13 years 7 months ago
A Conceptual Model for Analysis and Design of Tunable Security Services
Security is an increasingly important issue for networked services. However, since networked environments may exhibit varying networking behavior and contain heterogeneous devices ...
Stefan Lindskog, Zoltán Faigl, Anna Brunstr...
ICCAD
1999
IEEE
84views Hardware» more  ICCAD 1999»
13 years 12 months ago
Improving coverage analysis and test generation for large designs
State space techniques have proven to be useful for measuring and improving the coverage of test vectors that are used during functional validation via simulation. By comparing th...
Jules P. Bergmann, Mark Horowitz
WWW
2007
ACM
14 years 8 months ago
Query-driven indexing for peer-to-peer text retrieval
We describe a query-driven indexing framework for scalable text retrieval over structured P2P networks. To cope with the bandwidth consumption problem that has been identified as ...
Gleb Skobeltsyn, Toan Luu, Karl Aberer, Martin Raj...
WCRE
2008
IEEE
14 years 1 months ago
Workshop on Program Comprehension Through Dynamic Analysis (PCODA'08)
Applying program comprehension techniques may render software maintenance and evolution easier. Understanding a software system typically requires a combination of static and dyna...
Andy Zaidman, Abdelwahab Hamou-Lhadj, Orla Greevy,...