This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Security is an increasingly important issue for networked services. However, since networked environments may exhibit varying networking behavior and contain heterogeneous devices ...
State space techniques have proven to be useful for measuring and improving the coverage of test vectors that are used during functional validation via simulation. By comparing th...
We describe a query-driven indexing framework for scalable text retrieval over structured P2P networks. To cope with the bandwidth consumption problem that has been identified as ...
Gleb Skobeltsyn, Toan Luu, Karl Aberer, Martin Raj...
Applying program comprehension techniques may render software maintenance and evolution easier. Understanding a software system typically requires a combination of static and dyna...
Andy Zaidman, Abdelwahab Hamou-Lhadj, Orla Greevy,...