73 search results - page 10 / 15 » Identifying issues in customer relationship management at Me... |
PVLDB
2008
13 years 7 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
KDD
2008
ACM
14 years 7 months ago
2008
ACM
Mining user preferences plays a critical role in many important applications such as customer relationship management (CRM), product and service recommendation, and marketing camp...
SIGCOMM
2009
ACM
14 years 2 months ago
2009
ACM
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
WSC
1998
13 years 8 months ago
1998
This paper describes the application of computer simulation to a new and interesting problem area, the management of major theme parks. The operation and management of theme parks...
CORR
2010
Springer
13 years 6 months ago
2010
Springer
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee th...