73 search results - page 9 / 15 » Identifying issues in customer relationship management at Me... |
CIKM
2008
Springer
13 years 9 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
IJIEM
2010
13 years 6 months ago
2010
The use of information technology to manage patient consent is an important emerging area of research in health data management. This paper identifies literature, technological ad...
EOR
2006
13 years 7 months ago
2006
Energy, a fundamental entity of modern life, is usually produced using fossil fuels as the primary raw material. A consequence of burning fossil fuels is the emission of environme...
IADIS
2003
13 years 8 months ago
2003
Electronic and mobile Commerce have proven to be highly successful in improving cost efficiencies and driving revenue growth for corporations worldwide. Interestingly, the technol...
MEDINFO
2007
13 years 9 months ago
2007
Organizational knowledge management (KM) research studies the nature of knowledge, the scope of KM, the factors and mechanisms that affect KM outcomes, as well as theoretical KM f...