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BPM
2010
Springer

128views Business» more BPM 2010»

Content-Aware Resolution Sequence Mining for Ticket Routing

13 years 7 months ago

Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...

Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...

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20

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AMR
2007
Springer

159views Multimedia» more AMR 2007»

Automatically Detecting Members and Instrumentation of Music Bands Via Web Content Mining

14 years 1 months ago

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Abstract. In this paper, we present an approach to automatically detecting music band members and instrumentation using web content mining techniques. To this end, we combine a nam...

Markus Schedl, Gerhard Widmer

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22

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ECIR
2008
Springer

141views Information Technology» more ECIR 2008»

Towards an Automatically Generated Music Information System Via Web Content Mining

13 years 9 months ago

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Abstract. This paper presents first steps towards building a music information system like last.fm, but with the major difference that the data is automatically retrieved from the ...

Markus Schedl, Peter Knees, Tim Pohle, Gerhard Wid...

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26

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FAST
2009

193views Operating System» more FAST 2009»

Provenance as Data Mining: Combining File System Metadata with Content Analysis

13 years 5 months ago

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Provenance describes how an object came to be in its present state. Thus, it describes the evolution of the object over time. Prior work on provenance has focussed on databases an...

Vinay Deolalikar, Hernan Laffitte

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24

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APBC
2008

229views Bioinformatics» more APBC 2008»

13 years 9 months ago