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BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 11 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
KDD
2009
ACM
260views Data Mining» more  KDD 2009»
14 years 8 months ago
Enabling analysts in managed services for CRM analytics
Data analytics tools and frameworks abound, yet rapid deployment of analytics solutions that deliver actionable insights from business data remains a challenge. The primary reason...
Indrajit Bhattacharya, Shantanu Godbole, Ajay Gupt...
IADIS
2004
13 years 9 months ago
A New Performance Evaluation Technique for Web Information Retrieval Systems
The performance evaluation of an information retrieval system is a decisive aspect for the measure of the improvements in search technology. Our work intends to provide a framewor...
Fidel Cacheda, Francisco Puentes, Victor Carneiro
IJCAI
2003
13 years 9 months ago
Where is ...? Learning and Utilizing Motion Patterns of Persons with Mobile Robots
Whenever people move through their environments they do not move randomly. Instead, they usually follow specific trajectories or motion patterns corresponding to their intentions....
Grzegorz Cielniak, Maren Bennewitz, Wolfram Burgar...
ER
2007
Springer
146views Database» more  ER 2007»
13 years 11 months ago
Achieving, Satisficing, and Excelling
Abstract. Definitions of the concepts derived from the goal concept (including functional and nonfunctional goal, hardgoal, and softgoal) used in requirements engineering are discu...
Ivan Jureta, Stéphane Faulkner, Pierre-Yves...