The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
This paper describes DTC (Documents, Transformations and Components), our approach to the XML-based development of content-intensive applications. According to this approach, the ...
We present a discrete simulation model for software projects which explicitly takes a scheduling strategy as input. The model represents varying staff skill levels, component coup...
A process defines the way activities are organized, managed, measured, supported and improved to reach a goal. It has been shown, 15 years ago [1] that processes are software too; ...
— Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning in order to achieve an effect...