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» Information Provision vs. Direct Services in User Support
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WWW
2006
ACM
14 years 8 months ago
Designing an architecture for delivering mobile information services to the rural developing world
Paper plays a crucial role in many developing world information practices. However, paper-based records are inefficient, error-prone and difficult to aggregate. Therefore we need ...
Tapan S. Parikh, Edward D. Lazowska
HPDC
2003
IEEE
14 years 20 days ago
Dynamic Virtual Clusters in a Grid Site Manager
This paper presents new mechanisms for dynamic resource management in a cluster manager called Clusteron-Demand (COD). COD allocates servers from a common pool to multiple virtual...
Jeffrey S. Chase, David E. Irwin, Laura E. Grit, J...
SIGUCCS
2000
ACM
13 years 11 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
1999
ACM
13 years 11 months ago
Bridging Worlds: The IT Support Professional as Interpreter Between Cultures
One result of the action of Moore’s Law, the doubling of IT (Information Technology) power every 18 months, is a widening gap in the understanding of this technology between tho...
Don Rea
CAISE
2005
Springer
13 years 9 months ago
On the Requirements for Cooperative Assistance in the Medical Domain
Abstract. In this paper we introduce an extension of the PARADIGMA (PARticipative Approach to DIsease Global Management) approach to take into account the home healthcare assistanc...
Liliana Ardissono, Antonio Di Leva, Giovanna Petro...