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CIMCA
2005
IEEE
13 years 10 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
ATAL
2004
Springer
14 years 2 months ago
Experiments in Human Multi-Issue Negotiation: Analysis and Support
The purpose of this paper is to report on experiments in (human) multi-issue negotiation and their analysis, and to present a generic software environment supporting such an analy...
Tibor Bosse, Catholijn M. Jonker, Jan Treur
IROS
2009
IEEE
150views Robotics» more  IROS 2009»
14 years 3 months ago
AWE: A robotic wall and reconfigurable desk supporting working life in a digital society
—“AWE” is a programmable “Animated Work Environment” supporting everyday human activities, at home, work and school, in an increasingly digital society. AWE features a no...
Keith Evan Green, Ian D. Walker, Leo J. Gugerty, J...
IJVR
2008
140views more  IJVR 2008»
13 years 8 months ago
Modelling Autonomous Virtual Agent Behaviours in a Virtual Environment for Risk
Our research deals with the design of a training system to support decision-making in the preparation and the management of maintenance interventions in high-risk industries namely...
Lydie Edward, Domitile Lourdeaux, Jean-Paul A. Bar...
WETICE
2002
IEEE
14 years 1 months ago
Towards an Access Control System for Mobile Peer-to-Peer Collaborative Environments
Access control is one of the key requirements in enterprise security. A number of approaches in distributed systems have been designed that support various (new) paradigms such as...
Pascal Fenkam, Schahram Dustdar, Engin Kirda, Gera...