This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The purpose of this paper is to report on experiments in (human) multi-issue negotiation and their analysis, and to present a generic software environment supporting such an analy...
—“AWE” is a programmable “Animated Work Environment” supporting everyday human activities, at home, work and school, in an increasingly digital society. AWE features a no...
Keith Evan Green, Ian D. Walker, Leo J. Gugerty, J...
Our research deals with the design of a training system to support decision-making in the preparation and the management of maintenance interventions in high-risk industries namely...
Lydie Edward, Domitile Lourdeaux, Jean-Paul A. Bar...
Access control is one of the key requirements in enterprise security. A number of approaches in distributed systems have been designed that support various (new) paradigms such as...
Pascal Fenkam, Schahram Dustdar, Engin Kirda, Gera...