Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
Abstract. In this paper, we describe a framework for integrating workflow modelling techniques with a knowledge management approach that enables us to represent the problem-solving...
Juan Carlos Vidal, Manuel Lama, Alberto Bugar&iacu...
Netpal is a web-based dynamic knowledge base system designed to assist network administrators in their troubleshooting tasks, in recalling and storing experience, and in identifyi...
Ashley George, Adetokunbo Makanju, Evangelos E. Mi...
In informal collections of collaboratively created knowledge like wikis, there is no well-defined way of reporting issues with knowledge items. When something is wrong or needs im...
Christoph Lange 0002, Tuukka Hastrup, Stephane Cor...
: Experience Management (EM) is an area that is increasingly gaining importance. Its roots lie in Experimental Software Engineering ("Experience Factory"), in Artificial ...
Andreas Jedlitschka, Klaus-Dieter Althoff, Bjö...