Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Abstract—Customizable programs and program families provide user-selectable features to allow users to tailor a program to an application scenario. Knowing in advance which featu...
Norbert Siegmund, Sergiy S. Kolesnikov, Christian ...
This workshop aims to gather researchers in the field of user interface design tools to identify important themes for the next decade of research. These tools aid in the design an...
Abstract-- A service-oriented system is a collection of independent services that interact with one another through message exchanges. Languages such as the Web Services Descriptio...
Johannes Maria Zaha, Marlon Dumas, Arthur H. M. te...
Social media such as Web forum often have dense interactions between user and content where network models are often appropriate for analysis. Joint non-negative matrix factorizat...