Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
A key to improving at any task is frequent feedback from people whose opinions we care about: our family, friends, mentors, and the experts. However, such input is not usually ava...
The performance of IP networks depends on a wide variety of dynamic conditions. Traffic shifts, equipment failures, planned maintenance, and topology changes in other parts of th...
Traditionally, computer interfaces have been confined to conventional displays and focused activities. However, as displays become embedded throughout our environment and daily li...
Tara Matthews, Anind K. Dey, Jennifer Mankoff, Sco...
Recently the concept of a clarity score was introduced in order to measure the ambiguity of a query in relation to the collection in which the query issuer is seeking information ...