As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
In this paper, we present a way of how to handle incomplete knowledge concerning moving objects. Our approach is based on the basic Qualitative Trajectory Calculus (QTCB), which is...
Nico Van de Weghe, Peter Bogaert, Anthony G. Cohn,...
Pattern recognition methods for complex structured objects such as handwritten characters often have to deal with vast search spaces. Developed techniques, despite significant adv...
This paper reports on a project federally funded by the Australian CRC for Interaction Design (ACID). It investigates the use of a 3D game engine as a landscape metaphor for hosti...
The motivation of this paper is to research the individual and the team levels of knowledge management, in order to unveil prominent knowledge needs, interactions and processes, an...