This paper describes issues in the design of IT-centric trouble-ticketing applications. Two prototypes are presented. The first introduces a user-centric, webaccessible thick clie...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Embedded systems are often subject to constraints that require determinism to ensure that task deadlines are met. Such systems are referred to as real-time systems. Schedulability...
A recent trend in modern high performance computing (HPC) system architectures employs “lean” compute nodes running a lightweight operating system (OS). Certain parts of the OS...
Modern societies are pervaded by computerized, heterogeneous devices designed for specific purposes, but also more and more often capable of interacting with other devices for en...
Antonio Carzaniga, Giovanni Denaro, Mauro Pezz&egr...