Australia has been at the forefront of the adoption of outsourcing as a means for delivering IT services, but the success of IT outsourcing in Australia has been mixed. With two h...
: This paper discusses the complexities involved in managing and monitoring the delivery of IT services in a multiparty outsourcing environment. The complexities identified are gro...
Recently, the focus of IT outsourcing has been shifting from the “what” and “why” issues to “how” companies manage outsourcing process, during which the relationship m...
We present a decision model of a firm’s optimal outsourcing rate as an extension of Cha et. al [1]’s previous work on the economic risk of knowledge loss and deskilling in the...
This contribution presents a model for process improvement in the area of performance engineering, which is called performance engineering maturity model. The use of this model al...