The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
As access to hypermedia documents becomes generally available, it becomes increasingly important to understand how casual users search for information. We have studied search patt...
The OCLC Cooperative Online Resource Catalog is helping librarians thrive in the digital age. Librarians are using CORC to select, describe, maintain, and provide guided access to ...
"Human computation" is a recent approach that extracts information from large numbers of Web users. reCAPTCHA is a human computation project that improves the process of...
As personal assistant software matures and assumes more autonomous control of its users’ activities, it becomes more critical that this software can explain its task processing....
Deborah L. McGuinness, Alyssa Glass, Michael Wolve...