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SIGUCCS
2000
ACM
14 years 6 days ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
HICSS
1999
IEEE
153views Biometrics» more  HICSS 1999»
14 years 4 days ago
Search Patterns in Hypertext Exhibits
As access to hypermedia documents becomes generally available, it becomes increasingly important to understand how casual users search for information. We have studied search patt...
Joan C. Nordbotten, Svein Nordbotten
ERCIMDL
2000
Springer
185views Education» more  ERCIMDL 2000»
13 years 11 months ago
CORC: Helping Libraries Take a Leading Role in the Digital Age
The OCLC Cooperative Online Resource Catalog is helping librarians thrive in the digital age. Librarians are using CORC to select, describe, maintain, and provide guided access to ...
Kay Covert
AAAI
2008
13 years 10 months ago
Unknown Rewards in Finite-Horizon Domains
"Human computation" is a recent approach that extracts information from large numbers of Web users. reCAPTCHA is a human computation project that improves the process of...
Colin McMillen, Manuela M. Veloso
FLAIRS
2007
13 years 10 months ago
Explaining Task Processing in Cognitive Assistants that Learn
As personal assistant software matures and assumes more autonomous control of its users’ activities, it becomes more critical that this software can explain its task processing....
Deborah L. McGuinness, Alyssa Glass, Michael Wolve...