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ACL
1992
13 years 10 months ago
Integrating Multiple Knowledge Sources for Detection and Correction of Repairs in Human-Computer Dialog
We have analyzed 607 sentences of spontaneous human-computer speech data containing repairs, drawn from a total corpus of 10,718 sentences. We present here criteria and techniques...
John Bear, John Dowding, Elizabeth Shriberg
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
14 years 1 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ICAIL
1999
ACM
14 years 1 months ago
Integrating discourse and domain knowledge for document drafting
Document drafting is a key component of legal expertise. E ective legal document drafting requires knowledge both of legal domain knowledge and of the structure of legal discourse...
Karl Branting, Charles B. Callaway, Bradford W. Mo...
KNINVI
2005
Springer
14 years 3 months ago
Concept Maps: Integrating Knowledge and Information Visualization
Information visualization has been a research topic for many years, leading to a mature field where guidelines and practices are well established. Knowledge visualization, in contr...
Alberto J. Cañas, Roger Carff, Greg Hill, M...
HICSS
2005
IEEE
164views Biometrics» more  HICSS 2005»
14 years 3 months ago
Knowledge Creation and Integration: Creative Space and Creative Environments
This paper presents first a review of recent advancements in the theory of knowledge creation, starting with Shinayakana Systems Approach of Sawaragi and Nakamori and The Knowledg...
Andrzej P. Wierzbicki, Yoshiteru Nakamori