Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Naval Surface Warfare Center Dahlgren Division; under joint sponsorship of the Office of Naval Research; the Naval Command, Control, and Ocean Surveillance Center; and the Naval S...
The widespread use of computers and of the internet have brought about human information overload, particularly in the areas of internet searches and email management. This has ma...
: Knowledge Management is most necessary and valuable in a collaborative and distributed environment. A problem with commercial knowledge management tools is that they do not unde...
: Communication processes have become increasingly important in modern working life. Organizations invest a surprisingly high amount of financial resources and employee work time i...