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SIGUCCS
2003
ACM
14 years 25 days ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
IUI
2009
ACM
14 years 4 months ago
From geek to sleek: integrating task learning tools to support end users in real-world applications
Numerous techniques exist to help users automate repetitive tasks; however, none of these methods fully support enduser creation, use, and modification of the learned tasks. We pr...
Aaron Spaulding, Jim Blythe, Will Haines, Melinda ...
CHI
2010
ACM
14 years 2 months ago
Lessons learned from blog muse: audience-based inspiration for bloggers
Blogging in the enterprise is increasingly popular and recent research has shown that there are numerous benefits for both individuals and the organization, e.g. developing reputa...
Casey Dugan, Werner Geyer, David R. Millen
GRID
2010
Springer
13 years 5 months ago
Standards-Based Job Management in Grid Systems
The Grid paradigm of accessing heterogeneous distributed resources proved to be extremely effective, as many organizations are relying on Grid middlewares for their computational ...
Paolo Andreetto, Sergio Andreozzi, Antonia Ghisell...
GI
2009
Springer
13 years 5 months ago
Test your Strategy - Intuitive Strategy Definition and Evaluation for Novices and Experts
: ConnectIT uses a graphical representation to express strategies for playing the connect-four game. With this tool we can transfer complex knowledge about the connect-four game it...
Sven Jörges, Marco Bakera, Tiziana Margaria, ...