449 search results - page 19 / 90 » Knowledge Management in the Service and Support Business |
PFE
2001
Springer
14 years 1 days ago
2001
Springer
In this paper, we examine the role of knowledge management in the design, customization, and delivery of a family of electronically delivered products and services, specifically in...
BIS
2008
13 years 9 months ago
2008
In this paper we present Evaluate, a platform for learning performance monitoring. Evaluate manages a number of artefacts that can be used to monitor learning performance, like met...
EEE
2005
IEEE
14 years 1 months ago
2005
IEEE
UN/CEFACT’s Modelling Methodology (UMM) is used to analyze and design B2B business processes. We extend UMM by a constraint mechanism for adding business environment-specific co...
JOT
2008
13 years 7 months ago
2008
At the moment, enterprises require complex business models with an organizational structures, processes and systems that must be explicitly designed. The work designed by these bu...
BDIM
2007
IEEE
14 years 1 months ago
2007
IEEE
Business–driven IT management (BDIM) offers a promising approach to managing enterprise IT infrastructure and services efficiently and to improving business results at the same ...