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149
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ICEXSS
2010
14 years 10 months ago
Towards a Model for Measuring Customer Intimacy in B2B Services
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
François Habryn, Benjamin Blau, Gerhard Sat...
133
Voted
ISMIS
2000
Springer
15 years 7 months ago
An Intelligent Lessons Learned Process
A learned lesson, in the context of a pre-defined organizational process, summarizes an experience that should be used to modify that process, under the conditions for which that l...
Rosina Weber, David W. Aha, Héctor Mu&ntild...
102
Voted
WCRE
2008
IEEE
15 years 10 months ago
Integrative Levels of Program Comprehension
Integrative levels of program comprehension describe the evolution of our knowledge about a program from low-level program elements through successive and higher orders of knowled...
Reinhard Schauer, Rudolf K. Keller
126
Voted
AAAI
2007
15 years 5 months ago
Recognition of Hand Drawn Chemical Diagrams
Chemists often use hand-drawn structural diagrams to capture and communicate ideas about organic compounds. However, the software available today for specifying these structures t...
Tom Y. Ouyang, Randall Davis
130
Voted
CIIA
2009
15 years 4 months ago
Ontology-Driven Method for Ranking Unexpected Rules
Several rule discovery algorithms have the disadvantage to discover too much patterns sometimes obvious, useless or not very interesting to the user. In this paper we propose a new...
Mohamed Said Hamani, Ramdane Maamri