This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
A learned lesson, in the context of a pre-defined organizational process, summarizes an experience that should be used to modify that process, under the conditions for which that l...
Integrative levels of program comprehension describe the evolution of our knowledge about a program from low-level program elements through successive and higher orders of knowled...
Chemists often use hand-drawn structural diagrams to capture and communicate ideas about organic compounds. However, the software available today for specifying these structures t...
Several rule discovery algorithms have the disadvantage to discover too much patterns sometimes obvious, useless or not very interesting to the user. In this paper we propose a new...