An Intelligent Lessons Learned Process

A learned lesson, in the context of a pre-defined organizational process, summarizes an experience that should be used to modify that process, under the conditions for which that lesson applies. To promote lesson reuse, many organizations employ lessons learned processes, which define how to collect, validate, store, and disseminate lessons among their personnel, typically by using a standalone retrieval tool. However, these processes are problematic: they do not address lesson reuse effectively. We demonstrate how reuse can be facilitated through a representation that highlights reuse conditions (and other features) in the context of lessons learned systems embedded in targeted decision-making processes. We describe a case-based reasoning implementation of this concept for a decision support tool and detail an example. 1 Lessons learned process Lessons learned (LL) processes (Weber et al., 2000b) are knowledge management (KM) solutions for sharing and reusing knowledge gained through ...

• Type: Conference
• Year: 2000
• Where: ISMIS
• Authors: Rosina Weber, David W. Aha, Héctor Muñoz-Avila, Len Breslow
• Keywords: Artificial Intelligence, ISMIS 2000, Lesson, Lesson Reuse, Lessons Learned