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    EKNOW
    2010
    241views Knowledge Management» more  EKNOW 2010»
    Identifying Knowledge Management Challenges in a Service Desk: A Case Study
    13 years 8 months ago
    Identifying Knowledge Management Challenges in a Service Desk: A Case Study
    Download  www.uku.fi
    Marko Jäntti, Jaakko Kalliokoski
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    HAIS
    2010
    Springer
    126views Artificial Intelligence» more  HAIS 2010»
    Reconciling Knowledge in Social Tagging Web Services
    13 years 8 months ago
    Reconciling Knowledge in Social Tagging Web Services
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    Gonzalo A. Aranda-Corral, Joaquín Borrego-D...
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    JITECH
    2008
    46views more  JITECH 2008»
    Special Issue on Global Sourcing: IT Services, Knowledge and Social Capital
    13 years 7 months ago
    Special Issue on Global Sourcing: IT Services, Knowledge and Social Capital
    Download  www.palgrave-journals.com
    Ilan Oshri, Julia Kotlarsky
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    IFIP
    2010
    Springer
    149views Programming Languages» more  IFIP 2010»
    Learning Collaboration Moderator Services: Supporting Knowledge Based Collaboration
    13 years 6 months ago
    Learning Collaboration Moderator Services: Supporting Knowledge Based Collaboration
    Download  www.uninova.pt
    Alok Kumar Choudhary, Jenny A. Harding, R. Swarnka...
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    DSS
    2008
    130views more  DSS 2008»
    Knowledge representation concepts for automated SLA management
    13 years 7 months ago
    Knowledge representation concepts for automated SLA management
    Download  ibis.in.tum.de
    Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
    Adrian Paschke, Martin Bichler
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