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    Identifying Knowledge Management Challenges in a Service Desk: A Case Study

    14 years 1 months ago
    Identifying Knowledge Management Challenges in a Service Desk: A Case Study
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    Marko Jäntti, Jaakko Kalliokoski
    claim paper
    Added 09 Nov 2010
    Updated 09 Nov 2010
    Type Conference
    Year 2010
    Where EKNOW
    Authors Marko Jäntti, Jaakko Kalliokoski
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