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PVLDB
2008
137views more  PVLDB 2008»
13 years 9 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
SAC
2008
ACM
13 years 9 months ago
Efficient concept clustering for ontology learning using an event life cycle on the web
Ontology learning integrates many complementary techniques, including machine learning, natural language processing, and data mining. Specifically, clustering techniques facilitat...
Sangsoo Sung, Seokkyung Chung, Dennis McLeod
CIKM
2010
Springer
13 years 8 months ago
Detecting product review spammers using rating behaviors
This paper aims to detect users generating spam reviews or review spammers. We identify several characteristic behaviors of review spammers and model these behaviors so as to dete...
Ee-Peng Lim, Viet-An Nguyen, Nitin Jindal, Bing Li...
GIS
2010
ACM
13 years 8 months ago
Finding similar users using category-based location history
In this paper, we aim to estimate the similarity between users according to their GPS trajectories. Our approach first models a user’s GPS trajectories with a semantic location ...
Xiangye Xiao, Yu Zheng, Qiong Luo, Xing Xie
HUC
2010
Springer
13 years 8 months ago
Routine as resource for the design of learning systems
Even though the coordination of kids’ activities is largely successful, the modern dual income family still regularly experiences breakdowns in their practices. Families often r...
Scott Davidoff
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