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CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
ATAL
2003
Springer
14 years 18 days ago
Self-Organizing Referral Networks: A Process View of Trust and Authority
Abstract. We are developing a decentralized approach to trust based on referral systems, where agents adaptively give referrals to one another to find other trustworthy agents. In...
Pinar Yolum, Munindar P. Singh
CSCW
2004
ACM
14 years 24 days ago
Emergent networks, locus of control, and the pursuit of social capital
In this paper we examine the relationship between emergent social network characteristics in a computer-supported collaborative learning course and locus of control. An emergent c...
Michael Stefanone, Jeffrey T. Hancock, Geri Gay, A...
ASUNAM
2009
IEEE
14 years 2 months ago
Harnessing Wisdom of the Crowds Dynamics for Time-Dependent Reputation and Ranking
—The “wisdom of the crowds” is a concept used to describe the utility of harnessing group behaviour, where user opinion evolves over time and the opinion of the masses collec...
Elizabeth M. Daly
KDD
2003
ACM
217views Data Mining» more  KDD 2003»
14 years 7 months ago
Algorithms for estimating relative importance in networks
Large and complex graphs representing relationships among sets of entities are an increasingly common focus of interest in data analysis--examples include social networks, Web gra...
Scott White, Padhraic Smyth