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WSC
2007
14 years 13 days ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
CIKM
2008
Springer
14 years 2 days ago
Predicting web spam with HTTP session information
Web spam is a widely-recognized threat to the quality and security of the Web. Web spam pages pollute search engine indexes, burden Web crawlers and Web mining services, and expos...
Steve Webb, James Caverlee, Calton Pu
CIKM
2008
Springer
14 years 2 days ago
Similarity cross-analysis of tag / co-tag spaces in social classification systems
Recent growth of social classification systems due to steadily increasing popularity has established a multitude of heterogeneous isolated, non-integrated, and non-interoperable t...
Steffen Oldenburg, Martin Garbe, Clemens H. Cap
DEBS
2008
ACM
13 years 12 months ago
Top-k/w publish/subscribe: finding k most relevant publications in sliding time window w
Existing content-based publish/subscribe systems are designed assuming that all matching publications are equally relevant to a subscription. As we cannot know in advance the dist...
Kresimir Pripuzic, Ivana Podnar Zarko, Karl Aberer
DIM
2008
ACM
13 years 12 months ago
Minimal information disclosure with efficiently verifiable credentials
Public-key based certificates provide a standard way to prove one's identity, as attested by some certificate authority (CA). However, plain certificates provide a binary ide...
David Bauer, Douglas M. Blough, David Cash
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