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» Making web sites be places for social interaction
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HCI
2001
13 years 9 months ago
Structureless, intention-guided web sites: planning based adaptation
The great variety of users of the services available on the internet raised the problem of finding flexible forms of presentation and interaction, which depend on the specific user...
Matteo Baldoni, Cristina Baroglio, Viviana Patti
CHI
2004
ACM
14 years 8 months ago
Think different: increasing online community participation using uniqueness and group dissimilarity
Online communities can help people form productive relationships. Unfortunately, this potential is not always fulfilled: many communities fail, and designers don't have a sol...
Pamela J. Ludford, Dan Cosley, Dan Frankowski, Lor...
INFOVIS
1999
IEEE
13 years 12 months ago
Sensemaking of Evolving Web Sites Using Visualization Spreadsheets
In the process of knowledge discovery, workers examine available information in order to make sense of it. By sensemaking, we mean interacting with and operating on the informatio...
Ed Huai-hsin Chi, Stuart K. Card
ASSETS
2008
ACM
13 years 9 months ago
What's new?: making web page updates accessible
Web applications facilitated by technologies such as JavaScript, DHTML, AJAX, and Flash use a considerable amount of dynamic web content that is either inaccessible or unusable by...
Yevgen Borodin, Jeffrey P. Bigham, Rohit Raman, I....
IAAI
2003
13 years 9 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...