We all spend time every day looking for information in our email, yet we know little about this refinding process. Some users expend considerable preparatory effort creating compl...
Steve Whittaker, Tara Matthews, Julian A. Cerruti,...
The increased complexity of today's distributed, composite, Web-based systems presents difficult and unique systems management problems. The way these systems interact, and th...
Jeffery Li, Patrick Martin, Wendy Powley, Kirk Wil...
Today many interactions are carried out online through Web sites and e-services and often private and/or sensitive information is required by service providers. A growing concern r...
Claudio Agostino Ardagna, Marco Cremonini, Ernesto...
The Web is rapidly becoming the platform through which many companies deliver services to businesses and individual customers. E-Services are typically delivered point-to-point; h...
The sales of customisable products and services over the internet is a challenging task within the area of electronic commerce. In this chapter we will present a case study which s...
Liliana Ardissono, Alexander Felfernig, Gerhard Fr...