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ICSOC
2007
Springer
14 years 3 months ago
User-Driven Service Lifecycle Management - Adopting Internet Paradigms in Telecom Services
The user-centric service creation paradigm set out in Web 2.0 technologies on the Internet allows users to define and share their new content and applications. Open services and in...
Juan C. Yelmo, Rubén Trapero, José M...
CSCW
2004
ACM
14 years 2 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
EKAW
2004
Springer
14 years 2 months ago
Managing Patient Record Instances Using DL-Enabled Formal Concept Analysis
Abstract In this paper we describe a general logic-enabled Formal Concept Analysis (FCA) approach to manage patient record instances. In particular, the conceptual model of the dom...
Bo Hu, Srinandan Dasmahapatra, David Dupplaw, Paul...
GROUP
2007
ACM
14 years 1 months ago
Identity management: multiple presentations of self in facebook
As the use of social networking websites becomes increasingly common, the types of social relationships managed on these sites are becoming more numerous and diverse. This researc...
Joan Morris DiMicco, David R. Millen
GROUP
2007
ACM
14 years 1 months ago
The implications of enterprise-wide pipeline management tools for organizational relations and exchanges
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...