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» Managing Customer Expectations

ELPUB
1999
ACM

91views Information Technology» more ELPUB 1999»

A Structured Link Document as a New Means for Composing and Publishing Technical Customer Documentation in Extranets and Intrane

14 years 25 days ago

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Internet technology together with the SGML based XML language family provide means to develop technical customer document management in inter-organisational industrial projects. T...

Anneli Heimbürger

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HICSS
2003
IEEE

214views Biometrics» more HICSS 2003»

An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry

14 years 1 months ago

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Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...

Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...

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ROMAN
2007
IEEE

120views Robotics» more ROMAN 2007»

Study on Behavioral Personality of a Service Robot to make more Convenient to Customer

14 years 2 months ago

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— In recent years, a lot of companies and laboratories start to announce their various prototype service robots. As we could know in that point, the market for intelligent servic...

Jangwon Lee, Dong-Wook Shin, Hun-Sue Lee, Sukhan L...

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LCPC
1999
Springer

112views System Software» more LCPC 1999»

The Data Mover: A Machine-Independent Abstraction for Managing Customized Data Motion

14 years 23 days ago

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Scott B. Baden, Stephen J. Fink

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