Customer-driven sensor management advocates bringing ecommerce concepts and advances to bear in sensor management. In ecommerce, customer wants essentially drive the production pr...
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...
In this paper, we present a framework for managing ATM customer networks using WWW and CORBA technologies. The WWW technology may provide network management operators with platfor...
Jong-Wook Baek, Tae-Joon Ha, Jong-Tae Park, James ...
Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between prov...
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...