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EXPERT
2006
75views more  EXPERT 2006»
13 years 7 months ago
Customer-Driven Sensor Management
Customer-driven sensor management advocates bringing ecommerce concepts and advances to bear in sensor management. In ecommerce, customer wants essentially drive the production pr...
Tracy Mullen, Viswanath Avasarala, David L. Hall
IADIS
2003
13 years 8 months ago
The Customer's Perspective Sociological Accounts of E-Commerce Encounters
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...
NOMS
1998
IEEE
133views Communications» more  NOMS 1998»
13 years 11 months ago
ATM customer network management using WWW and CORBA technologies
In this paper, we present a framework for managing ATM customer networks using WWW and CORBA technologies. The WWW technology may provide network management operators with platfor...
Jong-Wook Baek, Tae-Joon Ha, Jong-Tae Park, James ...
DSOM
2007
Springer
14 years 1 months ago
Customer Service Management for Grid Monitoring and Accounting Data
Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between prov...
Timo Baur, Samah Bel Haj Saad
HICSS
2005
IEEE
176views Biometrics» more  HICSS 2005»
14 years 1 months ago
Architecture for Customer Relationship Management Approaches in Financial Services
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...