Existing package and system configuration management tools suffer from an imperative model, where system administration actions such as upgrading packages or changes to system con...
With its 10th biannual anniversary conference, Participatory Design (PD) is leaving its teens and must now be considered ready to join the adult world. In this article we encourag...
This paper discusses IT infrastructure development and use in the European fertilizer division of Norsk Hydro. The main element of the infrastructure discussed is a new SAP-based ...
Configuration and change request management systems offer valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that ad...
Holger Schackmann, Martin Jansen, Christoph Lischk...