IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification a...
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
The Internet today can be seen as a global market for electronic services. Each provider can offer its services, and customers can choose between several providers offering simila...
Ever increasing environmental demands from customers, authorities and governmental organizations as well as new business control functions are integrated to environmental manageme...
Given the current trend towards application interoperability and XML-based data integration, there is an increasing need for XML interfaces to relational database management system...
Oded Shmueli, George A. Mihaila, Sriram Padmanabha...