Abstract. Knowledge Management systems are one of the key strategies that allow companies to fully tap into their collective knowledge. However, two main entry barriers currently l...
Knowledge management (KM) systems aim at supporting knowledge workers in general and software engineers in particular. These tools help to elicit, structure, and retrieve knowledg...
This paper proposes the use of advanced knowledge models to support real time decision for management problems as an adequate response to the current needs and technology. The new ...
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Abstract. A lot of research has been done to promote and develop good elearning models, practices, and technological environments. However, fewer efforts were deployed to support e...