260 search results - page 37 / 52 » Methodology for customer relationship management |
PVLDB
2008
13 years 8 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
SIGCSE
2003
ACM
14 years 2 months ago
2003
ACM
Students in programming courses generally write “toy” programs, even when the size of the assigned projects is large. Programming assignments are written, superficially teste...
CII
2007
13 years 9 months ago
2007
The paper uses a case example to present a novel way of building enterprise information systems. The objective is to bring forth the benefits of an item centric systems design in ...
ACMICEC
2007
ACM
14 years 29 days ago
2007
ACM
Purchasing decisions are often strongly influenced by people who the consumer knows and trusts. Moreover, many online shoppers tend to wait for the opinions of early adopters befo...
SIGDOC
2004
ACM
14 years 2 months ago
2004
ACM
This paper extends previous work by other researchers that indicated that users of computers preferred a computer with a personality that was similar to theirs. We conducted a sim...