260 search results - page 6 / 52 » Methodology for customer relationship management |
JECR
2000
13 years 7 months ago
2000
Traditional supply chain management utilized traditional media and channels to link firms in linear, inefficient relationships. The advent of electronic commerce over the Internet...
MANSCI
2008
13 years 7 months ago
2008
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
HICSS
2009
IEEE
14 years 2 months ago
2009
IEEE
Both the academia and practice recognize that information technology (IT) investments may not yield immediate benefits. Nevertheless, there has been a lack of methodological devel...
AGILEDC
2007
IEEE
14 years 2 months ago
2007
IEEE
Most agile projects rely heavily on good collaboration with the customer in order to achieve project goals and avoid overruns. However, the role of the customer in software projec...
ECIS
2004
13 years 9 months ago
2004
An important source for a firm's competitive advantage is its external knowledge-related relationships. Absorptive capability is a firm's ability to recognize the value ...