260 search results - page 9 / 52 » Methodology for customer relationship management |
JIKM
2008
13 years 7 months ago
2008
The importance of leadership capability (LC) and knowledge management (KM) are well recognised in the popular and academic press to achieve competitive advantage. Although organisa...
ELPUB
1999
ACM
14 years 1 days ago
1999
ACM
Internet technology together with the SGML based XML language family provide means to develop technical customer document management in inter-organisational industrial projects. T...
IADIS
2003
13 years 9 months ago
2003
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
ICIS
2000
13 years 9 months ago
2000
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
IMCS
2007
13 years 7 months ago
2007
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...