The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Association rules mining is a frequently used technique which finds interesting association and correlation relationships among large set of data items which occur frequently toge...
Data mining has been recognised as an essential element of decision support, which has increasingly become a focus of the database industry. Like all computationally expensive data...
Abstract. Industrial, scientific, and commercial applications use information systems to trace the execution of a business process. Relevant events are registered in massive logs a...
Antonio Turi, Annalisa Appice, Michelangelo Ceci, ...