Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Abstract—Correcting software defects accounts for a significant amount of resources such as time, money and personnel. To be able to focus testing efforts where needed the most,...
Many software projects spend a significant proportion of their time developing the User Interface (UI), therefore any degree of automation in this area has clear benefits. Such au...
—This work introduces a link-based covariance measure between the nodes of a weighted directed graph where a cost is associated to each arc. To this end, a probability distributi...
The nearest-neighbour (1NN) classifier has long been used in pattern recognition, exploratory data analysis, and data mining problems. A vital consideration in obtaining good res...