This paper is concerned with the problem of mining competitors from the Web automatically. Nowadays, the fierce competition in the market necessitates every company to know not onl...
Merchants selling products on the Web often ask their customers to share their opinions and hands-on experiences on products they have purchased. As e-commerce is becoming more an...
Techniques for learning from data typically require data to be in standard form. Measurements must be encoded in a numerical format such as binary true-or-false features, numerica...
V. Seshadri, Raguram Sasisekharan, Sholom M. Weiss
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Dependencies among system components are crucial to locating root errors in a distributed system. In this paper, we propose an approach to mine intercomponent dependencies from un...